3月19日,北京環球影城員工在角色互動環節的行為引發網路熱議。多位遊客透過社交平臺反映,影城內扮演喜劇大師“卓別林”的工作人員在與遊客互動時存在肢體越界等不當行為,相關影片及圖文記錄在社交平臺持續發酵。
On Wednesday, following a complaint by a social media user that an employee at the Universal Beijing Resort of inappropriate physical interactions with visitors during a role-playing activity, the resort launched an internal investigation and suspended the employee as an initial measure on Wednesday.

圖源:網友影片截圖
根據遊客釋出的多段現場影像顯示:該工作人員在引導女遊客擺出親吻其臉頰的拍照姿勢時,突然轉頭完成實際接觸。
Videos shared by netizens show the employee, dressed as "Chaplin", asked a female visitor to pose as if kissing his cheek. As the visitor pretended to kiss, the man suddenly turned his head to kiss her.
另有畫面記錄該扮演者將頭部倚靠於遊客肩部時,視線聚焦在遊客胸口。多位遊客表示,此類非常規互動方式令人產生強烈不適感。
Additionally, photos circulating online depict the employee leaning on female visitors' shoulder, his gaze seemingly directed at their chest. These actions reportedly made visitors uncomfortable, The Paper reported.
事件曝光當日,北京環球影城啟動應急處理機制。園方在官方宣告中回應:“3月19日,我們關注到遊客對一名員工的投訴。對此,我們高度重視,立即啟動內部調查,並在第一時間暫停該員工的工作。尊重每一位遊客、為他們提供優質的遊園體驗是我們一直以來遵循的企業核心價值和行為準則。我們將秉承公平公正原則,對於任何不符合公司行為規範和相關制度的行為,根據調查結果及時予以嚴肅處理。感謝大家的關注與反饋。”
"On March 19, we became aware of a visitor's complaint regarding an employee. We take this matter very seriously and have immediately launched an internal investigation, suspending the employee's duties as a first step. Respecting every visitor and providing them with a high-quality experience has always been our core corporate value and code of conduct. We are committed to fairness and will take strict action in accordance with the investigation results against any behavior that violates our company's standards and policies. We appreciate everyone's attention and feedback," said the resort on Wednesday.

圖源:北京環球影城微信公眾號
目前,相關話題在各社交平臺熱度不減,遊客群體對主題樂園互動規範的討論持續升溫。此次事件為沉浸式娛樂場所的演職人員培訓體系敲響警鐘,建議加強互動邊界管理及員工職業素養培養。
編輯:黎霈融
實習生:楊婧怡
來源:澎湃新聞 環球時報
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