▲ 新加坡眼，點選卡片關注，加星標，以防失聯
51 Dr Tan Wu Meng asked the Minister for Home Affairs (a) what channels exist for driving licence holders to clarify their demerit points status in situations where the Singpass app and Traffic Police online platforms provide different information to the user; and (b) how often is such information updated across Government e-services systems.
Mr K Shanmugam: After the Traffic Police (TP) verifies the identity of the motorist involved in an offence, TP will send him a notification letter on his demerit points status and update this on the online Electronic Driver Data Information and Enquiry System. Licence holders can visit the Singapore Police Force's (SPF's) e-Services portal, under "Traffic Matters", to check the status of their demerit points, which is updated daily.
Driving licence information, which includes demerit points status, is also sent daily to MyInfo, the Government's digital personal data platform. The Singpass application draws personal data from the MyInfo database on a monthly basis. However, Singpass users can also tap the refresh button in the Singpass application at any point in time to retrieve the most up-to-date personal data.
Based on public feedback, TP found an error with the demerit points information displayed on the Singpass application, for motorists who accumulate 24 or more demerit points. In such cases, the Singpass application would incorrectly reflect their total demerit points as "zero". TP has been working with its vendor since December 2024 to rectify the issue and expects to resolve it by early February 2025.
In the meantime, members of the public should treat the SPF e-Services portal as the authoritative source of information on demerit points.
陳有明（裕廊集選區議員）詢問內政部長：
（a）當駕照持有人發現Singpass應用與交警線上平臺顯示的違例記分狀態不一致時，可透過哪些渠道進行核實？
（b）政府電子服務系統的此類資訊多久更新一次？
尚穆根（內政部長）：交警在核實涉事駕駛員身份後，將透過通知書告知其違例記分狀態，並同步更新至電子駕駛資料查詢系統（Electronic Driver Data Information and Enquiry System）。駕駛員每日可透過新加坡警察部隊（SPF）電子服務門戶的"交通事務"欄目查詢最新記分狀態，該系統資料每日更新。
含違例記分狀態的駕照資訊每日同步至政府個人資料平臺MyInfo。
Singpass應用每月從MyInfo資料庫獲取資料，但使用者可隨時點選"重新整理"按鈕獲取即時資料。
根據公眾反饋，交警發現Singpass應用對累計24分及以上駕駛員的記分顯示存在錯誤——系統錯誤顯示總記分為"零"。自2024年12月起，交警已與技術供應商展開修復工作，預計2025年2月初完成系統修正。